Frequently Asked Questions

This page contains the most frequent questions the visitors of our site pose. Browse through our list and you might get the answer you seek. However, if you are still not satisfied, we will be more than pleased to answer any question you might have for us, if that is the case, please go to our 'contact us' page where we have listed all our contact information.

  1. Why buy from you?

    2. Because we deal directly with women in remote villages who have no other sources of income. We make it easier for them to sell their work and make it easy for you to buy “hard to get product” from this unique area of the world in a secure transaction.

  2. Is it secure for me to place my payments online?

    3. It’s the question that most haunts online surfers who opt for the ease and comfort of online shopping. We have recently formulated an agreement with a third party online secure payment service for guaranteed secure and smooth online payment protocols. Completely user friendly and subtle, you can rest assure that your online transactions are totally hack free.

  3. What happens if I am not satisfied with an item that I have purchased from your mall?

    4. We are all about providing the most convenience for our costumers. To that end, we offer a full refund (after deducting the shipping and online collection fees) for all purchased items, provided that they are returned with their original receipt. For more details, contact us via any of the methods listed in the contact us page.

  4. What if I don't receive what I ordered?

    5. If you receive a different product from what you ordered, you can return it. If you did not receive your order at all, and your shipping method was regular post, we cannot offer any warranty. Check our policies page for more details.

  5. Can I join your training packages and pay the fees as I go along?

    6. We are very flexible with our payment policies. We can definitely reach the most convenient payment agreement with you in order to achieve our mission in supporting your needs.

  6. How much will it cost me to rent a shop at your mall?

    7. We are very moderate with our prices. Our rental service goes beyond space rental to cover design, content management, marketing, and online trade. All for a small amount paid every year. Our standard rates are 60 JD paid yearly for shop rental, and varying for web design which is paid only once.

  7. As a shop owner at your mall, How do I guarantee receiving my payment due from an online order?

    8. You get your order payment from us and we guarantee it. The online payment is our responsibility and our risk, so you do not worry about it.

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